Hiccup is a trading name of Connected World Services Distribution Limited, a company registered in England and Wales under the number 01847868 with registered office located at 1 Portal Way , London W36RS, VAT number [Insert] which is a group company of Dixons Carphone plc ("us/our/we/Hiccup"). We are committed to protecting and respecting your privacy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Connected World Services Distributions Limited (company number 01847868) of 1 Portal Way, London, W3 6RS.
We may collect and process the following data about you:
We may collect information about your computer, including where relevant your IP address, operating system and browser type. This data is processed for the purposes of fraud prevention, for various administrative purposes and may also be used by us to promote certain offers and advertisements according to your general location.
For the same reason, we may obtain information about your general internet usage by using a cookie which is stored on your browser or the hard drive of your computer. Cookies are text files which contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate, whereas others are aimed at enhancing and personalising your user experience. The information gathered by cookies on our site(s) may be used in the following ways:
Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.. Without these cookies, many of the basic functionalities of our website - the stuff you expect the site to enable you to do like filling in your shopping basket, we simply can't provide.
Tip: these cookies make the basic functions of the website work.
These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and the pages that they don't. This understanding enables Hiccup to continually improve the experience we deliver to you (and other visitors like you) so that the site is easy to use and includes content that you find helpful (for example, performance cookies indicated that users find reviews really helpful and so that gave us confidence that we should provide more reviews on each smartphone product page) These cookies don't collect information that identifies a visitor - so we can't identify you individually. All the information these cookies collect is aggregated and therefore anonymous. This information is only used to improve how the Hiccup works.
Tip - these cookies collect anonymous information on the pages visited.
These cookies allow the website to remember the choices you make as you browse the site (for instance, your login details to enable you to provide your comments in our new community forums). They provide more enhanced and personal features. The information they collect is anonymised and the usage only relates to hiccup.co.uk - they cannot track your browsing activity on other websites once you've departed hiccup.co.uk
Tip - these cookies remember choices you have made to improve your website experience on hiccup.co.uk.
Advertising or Targeting Cookies
These cookies are used to deliver adverts more relevant to you, and your interests (assumed by analysing your onsite browsing behaviour). They can also provide caps on the number of times you might see an advert - to hopefully stop them negatively impacting your user experience. These cookies remember that you have visited hiccup.co.uk, track what products you may have looked at, and this information may be shared with our advertising partners. If you see an advert from Hiccup, once you have left our site and are browsing other sites on the internet, that magically seems to understand what previously interested you (you browsed a specific insurance product for a particular handset and then you see insurance deals for that handset) then this is enabled by targeting cookies.
Tip - these cookies collect information about your browsing habits in order to make advertising more relevant for you.
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||CakePHP - Session cookie for remembering changes across browser sessions||
||Hiccup.co.uk - Tracks if the user has accepted cookie usage||
||PHP session ID for remembering user data||
||Google Analytics - Used to distinguish users||
||Used by Google Analytics to create and retrieve tracker objects||
executes and no existing
||Minimal||2 years from set/update|
||Minimal||30 mins from set/update|
||Not used in
||Minimal||End of browser session|
||Minimal||6 months from set/update|
||Used to store visitor-level custom variable data. This cookie is created when a developer uses the
||N/A||Minimal||2 years from set/update|
We use information held about you in the following ways:
You will also have the opportunity to consent to us contacting you by post, e-mail, phone, SMS or MMS from time to time occasionally about products and services which the Dixons Carphone PLC of companies and carefully selected third parties believe may be of interest to you. Dixons Carphone PLC consists of The Carphone Warehouse Limited, together with its subsidiary and holding companies and any subsidiaries of such holding companies whether direct or indirect from time to time. If you are an existing customer, we may also contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you no longer wish to receive marketing communications from Hiccup, please contact Hiccup here. Alternatively, you can write to us at us c/o The Data Protection Office, Dixons Carphone PLC, PO Box 375, Southampton, SO30 2PU. Please note that it may take up to 3 days for such changes to take effect.
We may disclose your personal information to any member of the Dixons Carphone Group of Companies. We may disclose your personal information to third parties:
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 in order for us to provide you with the details of the information we hold about you. Details of how to request a copy of your information can be found at How can I see a copy of the information you hold about me?
We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service. We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by employees operating outside the EEA who work for us or for our suppliers. Such employees maybe engaged in, among other things, the processing of your payment details and the provision of support services. Here we will ensure that we have the necessary contracts and other mechanisms in place to make sure your data continues to be treated in accordance with the provisions of the Act. By submitting your personal data, you agree to this transfer, storing or processing. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.